We want you to have a great chocolate experience whether you make your purchase online or in our shop. Shipping chocolate can be a challenge so we have designed our procedures to minimize the risks as much as possible.
We ship throughout the US except Alaska and Hawaii from October until April at a flat rate of $9.95 using ground shipping or priority mail so that your order will arrive within 2-3 business days of pick up. From May through September a $7.00 fee will be added to the shipping charges for warm weather packaging and our shipping area is limited. Please see warm weather shipping below for more information.
Your order will be filled (boxed and packaged) within 24 hours of the business day we receive your order (see warm weather shipping for exceptions). We are closed on Sundays so an order placed on Sunday will ship by Tuesday.
Warm Weather Shipping
From May through September when warm weather is likely, we limit our shipping to a smaller delivery area. Please refer to our map to determine if you are eligible for warm weather shipping.
During warm weather we may delay the ship date to avoid our chocolates sitting in a warehouse or truck over the weekend.
We tested a wide variety of packaging materials, shipping companies and methods and discovered that most are not effective in protecting our chocolates without making the cost of shipping prohibitive. We use custom made packaging with cold packs to protect the quality of your orders during warm weather. While we can’t guarantee the handling of your order once it is picked up, we will do everything we can to reduce the risks.
Please contact us if you have any questions about our shipping process. We are available Monday through Saturday, 10am to 6pm via phone at (828) 631-3379 or e-mail at firstname.lastname@example.org.